Cancellation Policy – Shellys Advanced Skin Care

Cancellation and Rescheduling Policy

* Please call the salon to cancel, we cannot accept cancellations via email *

* We all agree that time is our most valuable asset. We ask that appointments be guaranteed against late cancellation or rescheduling with a major credit card. Your card is not billed unless your vacated appointment goes unfilled. We do our best to fill these openings–just like you, we’d much prefer to have another guest take your place than charge for a late cancellation.

Please provide at least 24 hours notice if you need to reschedule a treatment; 48 hours notice is required to cancel or reschedule two or more treatments. This allows the spa enough time to fill appointments. We understand that special circumstances are unavoidable and a cancellation may be necessary. If you find yourself unable to keep an appointment, we require a 24 hours notice for changes to your appointment.

Clients who do not give at least a 24 hour notice for a cancelled appointment will be charged 50% of the scheduled service. “No-shows” will be charged 100% of treatments scheduled. If you are using a Gift Certificate for your appointment you will be charged the same from your Gift Certificate.

We realize that emergencies come up and will do our best to fill that time slot. If your appointment time is filled with a new appointment you will not be charged. This courtesy enables us to schedule another client and, in turn, maintains a higher availability of services for you as well as others.

Scroll to Top