We ask that all appointments be guaranteed against late cancellation or late rescheduling with a major credit card.
An appointment is considered a late cancellation if less than 24 hours notice is given.
Your card is not billed unless your vacated appointment goes unfilled.
We do our best to fill these openings-just like you, we’d much prefer to have another guest take your place than charge for a cancellation.
Guests are responsible for just $25 per hour of services reserved (or portion thereof) regardless of the reason for cancelling.
This FlexFee is designed to provide partial compensation for our top-notch aestheticians, who rely on a busy schedule for a rewarding career. This policy helps us retain great employees.
We simply charge the same low cancellation fee whether it’s a spontaneous weekend away or the flu bug.
We appreciate your understanding.
Shelly's Advanced Skin Care
** Please call the salon to cancel, we cannot accept cancellations via email **